Shipping policy

Floors and Walls shipping service provides convenience and on time delivery. You can have your order delivered right to your home or project site.

We are proud to offer a flat rate shipping of AED150 on freight shipments.  Our flat rate shipping fees applies to all Emirates.  Please contact us directly for shipping rates to other countries.  Please note Moldings and accessories are not included in the flat rate fee.

Once your order is processed, you’ll receive an invoice that will include both product names and the number of pieces that will be included in your delivery.

Your order will be prepared and ready for shipping within 2-3 business days and a transportation vehicle will be scheduled for pick up in one of our warehouses.

We offer curbside delivery of your items - to the curb at the end of your driveway. Items will be delivered on a lift gate truck and will be taken off the truck by the delivery driver. Please note flooring is heavy and plan arrangements to bring the product inside the house.

After you receive your order count your boxes and make sure that number of boxes matches your invoice.

Our products are well protected in transit and damages are rare but when it happens it is our priority to assist you with.

Open some boxes to make sure it is the product you are expecting. If product is in any way damaged be sure damage and number of damaged boxes is noted on the delivery slip before the driver departs. Take photos of the damage and accept the order. Email the photos together with your order number and contact information to sales@floorsandwalls.ae and our customer service representative will resolve the issue as quickly as possible. Allow us a day to review your photos and get in touch with the shipper and we will reach back to you with the solution.

For details on damaged product during shipping refer to Floors and Walls's Refund Policy page.

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