Personal Information Collected
Floors and Walls collects personal information such as your Name, Business Name, home address/business address, contact information (including phone number, emails, fax numbers or any source of information in regards to being able to reach you), along with your preferences (such as but not limited to wish lists, product preferences, likes and dislikes to assist in product selection) in able to completed transactions with you and when visiting our Site. If any of the information listed above is wished to be withheld, it may affect the accessibility of some of our Site and services.
Type of Information Collected
Order Completion Information
In order for us to complete your product purchase we will need to obtain your financial information, including but not limited to your billing and shipping address for the purpose of completing your transaction. We may also request information regarding your previous order history and experiences with Floors and Walls.
Demographic and Location Information
Floors and Walls may collect information regarding your gender, age and preferences (likes/dislikes) or reviews and comments regarding our products. We also collect information from your IP address in order to help us determine demand and product preferences based on locations and areas.
While browsing our Site we may track your entrance path on our site along with the pages you visited when you left our Site. This information is collected via a tracking tool and can be adjusted using your Privacy Preferences on your browser or similar pages.
How is information collected?
Floors and Walls obtains your personal information directly from you in the following (but not limited to) forms:
- Information provided by and inputted by you onto our site while browsing or purchasing our products
- Chat functionality on our site
- Telephone conversations with a member of Floors and Walls
- Social Media Interactions thru third party sites
- Online Advertisements or emails
- Email communications
- Surveys, Promotions, Reviews, marketing communications from us or third parties
- Browser tracking tools
- Behaviour tracking tools using cookies and other technologies
- All other communications with members of Floors and Walls
- Cookies and other Technologies
Cookies is a small amount of data that is sent by a web server to your web browser and that is stored on your hard drive. These cookies can be used to by web servers to identify and track users as they browse thru different websites and webpages and to recognize users when they return to a site.
Like many other sites, the Site may automatically track your usages, patterns and related sites. You can disable this feature from your browser but certain aspects of our Site and other sites may not be accessible to you for use.
We use this information to recognize your use on our site, track your navigation on our site and how many times you visit the Site, to enable the use of e-commerce facilities and analyse and improve the Site’s usability and customize and/or personalize your use of the Site including ads.
Third Party Cookies
When using the Site, third party cookies may also be sent. Our service providers may also send you cookies and may use this information to track your browser across your use over multiple sites and build a profile of your web interactions to help with advertising.
For ad content we work with third parties such as Facebook, Google, Instagram, Pinterest on our behalf across the internet. They may collect information about your visits and interactions with our products and services. The information is gathered thru the use of pixel tags (another industry standard technology to gather information) and cookies and this information is used for marketing purposes, and to improve our service to you.
To review privacy policies and opt out of Google Analytics: https://support.google.com/ads/answer/2662922?hl=en
To review privacy policies and opt out of Instagram:
To review privacy policies and opt out of Facebook:
To review privacy policies and opt out of Pinterest:
Blocking and Deleting Cookies
Most browsers allow you to block and delete stored cookies on your computer. You can do this adjust this setting from your Settings function on your Browser. Blocking and/or deleting cookies may have a negative impact on the usability of our Site along with may other sites on the internet.
How is your personal information used?
Floors and Walls uses the information collected to be able to build features and services to make our website more customizable and personal for your use. These features include but are not limited to better customer support, information on products and features, administer surveys and marketing materials, alters on products and other legally permissible purposes.
By submitting your information and using our site, you consent to Floors and Walls and its affiliates to contact you by email, phone calls, text messages, chat or other communication forum for any purpose in related to use of our site, response to inquiries about our products and services submitted thru the site, surveys or products.
Disclose of Personal information
Floors and Walls may at times need to share your information with Third Parties for business purposes or as required by law. We take the utmost respect for your privacy and only disclose necessary information to Third Parties as required to conduct business such as delivery services and technology service providers in support of Floors and Walls business.
Your information may be stored in another country where we have facilities or engage with third party service providers. By using our Site and providing us your personal information, you agree for this transfer of information to other countries which may have different data protection laws.
Floor is takes every reasonable measure to ensure your personal information is kept safe and secure from unauthorized access, disclosure or modification. We use current Internet security measures as well as password protected features on our site and files to ensure accessibility to information. All credit card information is done through a secure server.
Floors and Walls Site is not directed at children and we do not seek to collect information from children under the age of 16. If you are under the age of 16, you should not provide personal information to us on the Site or otherwise. If we learn that a minor has provided us with personal information, we will take immediate steps to the removal of that information from our databases and not use such information for any purpose (except as necessary to product the safety of the child or otherwise as permitted by law). If you are or become aware of a child that has submitted information to us, please contact us immediately.
UAE Privacy Rights
Residents of UAE have the right to request, under certain circumstances, certain information with respect to the types of personal information the business shares with third parties for those third parties' direct marketing purposes and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. An individual may make one request per year.
To make such a request, please send an email to [email protected] or write to us at:
Unit A12, J1 Warehouses
Jebel Ali Industria 1
The Dubai Consumer Privacy Act also affords Dubai residents certain rights over their personal information (subject to certain exceptions).
Updates to Policy
Unit A12, J1 Warehouses
Jebel Ali Industria 1